To many, government technology is an oxymoron – to the point of mutual exclusion. The time is now to press the delete button on this long-held belief. Pressure to serve constituent needs in the face of budget reductions is a reality for most government agencies. As a result, innovative leaders utilize new techniques and technologies to reduce costs, expand services, and maintain a knowledgeable staff.
Forward looking agencies are already implementing new models that flatten the typical hierarchy, reducing overall costs and increasing staff competencies. Consider the traditional cost of training each office for an upcoming software roll-out:
Today’s technology allows for a positive disruption of this model. Computer based training, live-online training, and quick reference card based learning not only allow for minimization of cost per person, but can also serve as ongoing support – reducing the burden felt by the help desk.
New technologies must be vetted against actual departmental needs, as every agency has its own set of responsibilities. Agencies have partnered with Solo Learning to research and implement new government technology needed to maximize actual results.
Multiple technology based solutions can deliver outstanding results, while minimizing budgetary concerns. Custom web-based training can bring new and existing staff up to a base level of knowledge, preparing them to succeed. However, this is only the case if it is deployed responsibly. Similarly, quick reference systems have enabled rapid deployment of training materials. Such systems cover everything from basic computer use to high level management. Web-based management and tracking systems can help standardize training of a wide-spread staff. Additionally, the same technology can offer services to constituents previously unreachable via standard means.