The holiday season can be a heartwarming, restful time marked by pausing the more hurried workplace pace to spend time with friends, family and loved ones. At the same time, it can be stressful when expectations and tense family dynamics add increased pressure. Regardless of which defines your holidays, taking some time to mentally prepare for the upcoming events can alleviate unnecessary stress of the season.
Clients are the heart of a company. Without clients, a company does not exist. Failing to extend intentional client appreciation can be a fatal mistake. In a world of globalization, the same product or service is available from any number of different vendors. The iPhone, for example, is sold by nearly 100 different companies in the US alone. We live in a society full of options and endless choices. It is imperative to know what makes your clients return to you with their business.
How you treat your clients is what determines whether they return and what type of reviews they give. Your company’s customer service is what sets you apart from your competitors. Thus, showing your appreciation is vitally important. But how do you competitively do this in the marketplace?
Optimism may seem elusive in our world today. You’ve heard the metaphor of looking at the glass half empty or half full. Well, far too often we see it as half empty. However, there is something about the holidays that makes many of us willingly extend extra effort to focus outward and increase cheer.
Oxford Dictionaries defines optimism as: “Hopefulness and confidence about the future or the success of something.”.
You can open any social media app on your phone during the holidays and see gratitude posts or exciting pictures of holiday activities. At this time of the year, most people are drawn to optimism, but why does it matter?
Not only does optimism statistically increase your psychical and emotional health, it also increases creativity and influence as well. You are more likely to generate new and better ideas when not burdened by pessimism. Your optimism is contagious, multiplying its influence and effect on those around you as a result.
Skillful communication is always useful. Awareness of the way others interpret what we communicate will help us convey any message authentically and prove our investment in the conversation. The benefits of effective communication carry far beyond the office. The advantages of effective communication are multifaceted, both personally and professionally.
Being able to communicate well can not only help us be more influential among those with whom we converse but helps develop empathy, a crucial and often underestimated life skill.
During the holiday season, tensions can be high with impending year-end deadlines. Given the fact that you spend more than half your week with coworkers, it’s important to treat each other with respect and gratefulness. Notice each other’s contributions, however large or small; and show your appreciation. Even difficult people respond well to genuine encouragement and appreciation. It is safe to assume when you feel as if you are pulling the entire weight, others presume the same about themselves. Note something a coworker is contributing, focus on that, and sincerely thank him or her either publicly or privately.
A company’s need for training employees will never disappear; however, the means of training delivery has taken a turn. In the past decade, the need for, and use of, online learning (eLearning) has soared. Companies are implementing eLearning and reaping extensive benefits. Because traditional, instructor-led training is more familiar, some companies have been hesitant to venture into this delivery arena; but the benefits of online learning are quite noteworthy. While instructor-led training is still valuable, eLearning may prove more advantageous for you and your company.
At Solo Learning, we understand the importance of a smooth transition from one documentation system to another. Whether it’s a move to Cerner from paper or another EMR, we have experienced Cerner Training Managers who can help you to develop and implement a blended learning strategy.
In addition to helping your organization embrace Cerner, our managers will help you to stay on task and within budget. (more…)