Creating a Successful Credentialing Program
DEVELOPING A SUCCCESSFUL CREDENTIAL TRAINING PROGRAM |
IDENTIFYING SUCCESS |
FINDING THE RIGHT EPIC CERTIFIED CONTRACTORS |
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| Prescribing the correct medication is critical to a successful patient recovery. It is imperative that all aspects of the diagnosis are considered. In the same way, having the correct prescription is paramount to a successful credential training program. Identifying and properly training these resources is critical to the success of an Epic implementation. These trainers become agents of change and can materially impact the entire go-live experience. Not all great candidates make great trainers and qualifying, properly equipping, and empowering these individuals takes a real plan and proven process. Things to consider: do you staff from internal resources, contract externally, or augment internal resources with external contractors. Are you planning on accomplishing a “good install”? |
We recommend that organizations make every effort to fill training positions from within. This builds for a better sustainable plan for go-live and beyond. However, contractors can serve a vital role and become real assets if they are the right resources. When interviewing contractors always remember to ask specifically about their training experience. Not all certified resources make good end user trainers. Here are a few great questions that may be of help: 1. How much “classroom training” experience do they have? 2. How much content development experience do they have in working with Epic’s Training Wheels product? 3. When was the last time they completed an Epic lesson plan matrix? Provide explanation. 4. What was their last engagement like and can they provide you with references? 5. Is the contractor certified or “credentialed” in your specific application? 6. Can this resource offer assistance in the patient “build” within the training environments? 7. Have they provided oversight in the MITOSIS process of patient environment build and refresh? 8. Do not be afraid to ask for multiple references from past Epic Project Training Managers. |
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PROPER INTERVIEWING |
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Identifying the right candidates and proper interviewing is essential. We recommend interviewing as many internal candidates as possible. The following are a few helpful tips:
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LEARNING ENVIRONMENTS |
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| Having quality content and a stable training environment is essential to a good credential training program. As we all know, changes will occur during credential training. However, make certain that your training environments remain as stable as possible. As issues arise, transition those “issues” into learning events. This builds confidence among the training team and in the actual system itself. Credential trainers should be salespeople and they need to be confident in the product. It is important to communicate that the training environment is a copy of DEV taken at a specific point in time and that part of credentialing calls for trainers to validate new updates to make certain they map to proper workflows. Remember, being adaptive and flexible are traits of a good credential trainer. Please make certain that each training environment has an ample number of practice patients, but pull upon Epic to provide you with the correct number. Too many patients will slow the replication process and adversely impact the environment just as much as not having enough. | ||
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| Stable training environments build confidence in your credential trainers. |
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CREDENTIAL TRAINING CALENDAR | |
| Developing a formal credential training calendar is paramount. Managers providing trainer candidates will need to understand the process and the over program in order to better understand the need for this program to be a dedicated focus of the candidates they provide. Your training calendar (example provided) should include the following:
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QUALITIES OF GREAT CREDENTIAL TRAINERS |
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SOLO LEARNING |
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| At times such as this, organizations don’t know what we don’t know. Avoid costly delays and unnecessary pitfalls by contacting Solo Learning. If it is staff augmentation or a total outsource of program management, Solo Learning has successfully done it all! | ||
| 3831 Golf Drive Houston, Texas 77018 phone 713.402.1900 email info@sololearning.com website www.sololearning.com |
