When a children’s medical center in a major city underwent its routine annual clinical system upgrade, it was anything but routine.

In addition to the standard annual Cerner Millennium software application upgrade, the innovative 406-bed children’s hospital participated in the Alpha implementation of Cerner’s CareMobile, a hand-held, point-of-care solution that uses bar codes on the patients’ identification wristbands to track medication administration and online clinical documentation.

An international, integrated energy company headquartered in Houston, Texas, needed an outside training resource. Operating in more than 40 countries, it is the third-largest energy company in the United States with approximately 38,400 employees worldwide. It is known worldwide for its technological expertise in deepwater exploration and production, reservoir management and exploitation and 3-D seismic technology.

Houston's largest privately held real estate company manages more than 200 contiguous acres of land real estate. In business for more than 50 years, this three-billion dollar company has seen explosive growth. As the company expanded, it created the dire need for an efficient process to train the consistently growing staff.

A large non-profit public health institute dedicated to maximizing positive health conditions in the state’s communities through collaboration, scientific inquiry and applied expertise needed to reach a broad audience with their information and online classes. However, they lacked an effective way to teach their expansive audience.

As technology continues to unfold, the need for constructive computer training swells. The challenge, however, is creating documentation that helps participants remember what they’ve learned, past the class sessions.

Anyone who has taken a computer-training course knows that everything seems so much easier when the instructor is giving step-by-step directions in class. Back at the office or home computer – it all becomes a blank.

One of the largest American-owned companies in the wine and spirits business is a diversified producer and marketer of high quality consumer products. Headquartered in Louisville, Kentucky, this company employs more than 6,700 people in the U.S. and abroad. They produce and market many of the most well-known and best-loved wines and spirits in the world.

The number one benefit of technology is potential; but when it is difficult or confusing to tap into that potential, we call the superheroes of the technology world: the IT help desk.

At the university, the IT help desk, among other things, assists staff, students and faculty with making pivot tables, operating Microsoft applications and using other software. With an extraordinary amount of support given over the phone, the staff at the desk spends 80 percent of its efforts answering calls and the other 20 percent responding with walk-in support.